Privacy Policy

This Privacy Policy explains how Hangzhou Jutang Era Technology Co., Ltd. (“JuTang Era”, “we”, “us”) collects, uses and protects personal information when you visit jutangera.com, contact us, work with us as a client, or take part in our projects as a voice contributor or annotator.

1. Who we are

Hangzhou Jutang Era Technology Co., Ltd. is a company registered in the People’s Republic of China and based in Hangzhou, Zhejiang. Contact: laurie@jutangera.com.

2. Information we collect

Website visitors

This website does not use cookies, analytics or advertising trackers, and it has no forms. Our hosting provider, Cloudflare, processes basic technical data (such as IP address, browser type and the pages requested) to deliver the site and protect it from abuse.

People who contact us

When you email us, we receive your name, email address, company and whatever you choose to include in your message.

Clients

Business contact details of the people we work with, and the information needed for contracts, invoicing and payment.

Voice contributors and annotators

Name, contact details, age range, gender, region or accent, voice recordings, work records, payment details and signed consent and licence records. We only record a person’s voice after they have given explicit written consent for the stated purposes.

3. How we use information

• To reply to enquiries and prepare proposals.
• To deliver services, manage projects and check quality.
• To deliver recordings and labelled data to clients for the purposes stated in each contributor’s agreement, which may include training and evaluating AI models.
• To pay contributors, invoice clients and keep accounting records.
• To meet legal, tax and regulatory obligations.

We do not sell personal information.

4. Legal basis and consent

We process personal information in line with China’s Personal Information Protection Law (PIPL) and, where they apply, local laws in our contributors’ countries, such as Indonesia’s Personal Data Protection Law (UU PDP) and Brazil’s General Data Protection Law (LGPD). Voice recordings are collected only with explicit, written consent that states how they will be used.

5. Sharing

• Clients: recordings, labelled data and the speaker metadata a project requires, as described in the contributor’s agreement.
• Service providers: cloud storage, email, hosting and payment providers who process data on our behalf.
• Authorities: when the law requires it.

6. Cross-border transfers

Our projects involve people and clients in different countries, so personal information may be transferred between China, the contributor’s country and the client’s country. We make such transfers only as permitted by applicable law and under written agreements.

7. Retention

We keep personal information only as long as needed for the purpose it was collected for. Project files are deleted after the retention period agreed with the client. Contracts, consent records and accounting records are kept for the periods required by law.

8. Security

We keep project data in access-controlled storage, limit access to the people working on each project, and use encrypted channels to transfer files.

9. Your rights

You may ask to access, correct or delete your personal information, ask how it is processed, or withdraw your consent. Withdrawing consent does not affect processing carried out before the withdrawal. Email us at laurie@jutangera.com and we will respond within 15 working days.

10. Changes

We may update this policy. The date at the top shows when it was last changed.