Terms of Service

These Terms of Service apply to your use of jutangera.com and describe the general terms on which Hangzhou Jutang Era Technology Co., Ltd. (“JuTang Era”, “we”, “us”) provides its services.

1. This website

The content on this website is for general information about our company and services. It is not an offer to contract. We may update the website at any time.

2. Our services

We provide overseas growth services (influencer marketing, PR and media outreach, social media content and operations, go-to-market planning), voice recording services and data annotation services. Every engagement is governed by a separate written agreement, statement of work or purchase order (“Agreement”). If anything in these terms conflicts with an Agreement, the Agreement prevails.

3. Quotes, fees and payment

• Quotes are valid for 30 days unless they state otherwise.
• Fees, currency, milestones and payment terms are set out in each Agreement. We invoice in CNY or USD and accept payment by bank transfer.
• Taxes and bank charges are handled as stated in the Agreement.

4. Changes, cancellation and refunds

Changes to scope are agreed in writing and may change the fee and schedule. If a client cancels a project, work completed and costs committed up to the cancellation date are payable. Fees paid for work not yet started are refunded as set out in the Agreement.

5. Acceptance

Deliverables are checked against the acceptance criteria in the Agreement. If a deliverable does not meet them, we will fix it within the period the Agreement sets.

6. Intellectual property

Content on this website belongs to us. Ownership and licensing of project deliverables, including recordings and labelled data, are set out in each Agreement and in our agreements with contributors.

7. Confidentiality

We keep client information and project materials confidential and use them only to deliver the services, unless the client agrees otherwise in writing.

8. Contributors

Voice contributors and annotators work with us under their own written agreements, which set out the work, payment and how their recordings or work will be used.

9. Liability

We provide this website as is. To the extent permitted by law, we are not liable for losses arising from use of the website. Our liability for services is set out in the relevant Agreement.

10. Governing law

These terms are governed by the laws of the People’s Republic of China. Unless an Agreement says otherwise, disputes go to the people’s court with jurisdiction over our registered address.

11. Contact

Questions about these terms: laurie@jutangera.com.